Do You Have a Physical Store?
DÜRÜST currently operates exclusively online, allowing us to deliver our collections directly to customers nationwide.
How Do I Place an Order?
Simply select your desired article and add it to your shopping bag. Once ready, proceed to checkout and complete your order through your preferred payment method.
Do I Need an Account to Place an Order?
No, orders can be placed as a guest. However, creating an account allows you to save your details, track orders, and access a faster checkout experience.
Is My Personal Information Secure?
Yes. All customer information shared with DÜRÜST remains private and confidential. Your details are securely protected and never shared with unauthorized third parties.
What Payment Methods Do You Accept?
We currently accept:
- Cash on Delivery (within Pakistan where applicable)
- Bank Transfer
- Debit & Credit Cards through secure payment gateways
Which Currency Will I Be Charged In?
- Orders in Pakistan are processed in PKR
Delivery Timelines
Unstitched Orders
- Pakistan: Within 1 week
Pre-orders are dispatched according to the announced launch timeline.
How Can I Track My Order?
Once your order is confirmed, you will receive an order confirmation email. After dispatch, tracking details will be shared so you can monitor your shipment directly through the courier service.
What If I Receive a Damaged or Incorrect Article?
In the rare event of receiving a damaged, defective, incomplete, or incorrect item, kindly contact our support team within 48 hours of delivery for assistance.
Do You Offer Exchanges?
Exchange requests may be submitted within 7 days of receiving the order.
Articles Must Remain:
- Unused and unwashed
- In original packaging
Shipping costs for preference-based exchanges will be the responsibility of the customer.
Do You Offer Cash Refunds?
DÜRÜST does not offer cash refunds. Eligible cases may be facilitated through store credit or exchange options.
Can Sale Items Be Exchanged?
Sale articles are considered final and are not eligible for exchange or return unless the item received is faulty or incorrect.
Payment Verification
Prepaid orders may require 2–4 working days for payment verification.
Once Confirmed:
- Unstitched orders are dispatched within 4–5 working days
We appreciate your patience, trust, and continued support.
Thank you for choosing DÜRÜST.